If after making the above changes, the email functionality still doesn't work in Microsoft Dynamics GP or you're still getting the same errors, you can also try the following that we've seen resolve email issues in the application:ġ) First, log into the workstation where you're seeing these email functionality issues in Dynamics GP, as an Administrator account.Ģ) Go to Start > Run, type REGEDIT and click OK to open the Registry Editorģ) You will want to backup the HKEY_LOCAL_MACHINE keys by right-clicking on that node, selecting Export and saving the keys to a location you can restore from later if necessaryĤ) Once that is done you'll want to expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\IniFileMapping\win.iniĥ) If you look in the right-hand pane when win.ini is highlighted you'll likely not see a MAIL string key. Note: Click to view system requirementsfor other Microsoft Dynamics GP versions. The 'Exchange' server type only supports XPS and DOCX, PDF is not supported. Microsoft Dynamics GP 2013 is supported on both Office 2010 and Office 2013, 32 bit and 64 bit. If the Server Type is set to ' MAPI', an Outlook email window will appear as if a new email window was opened within Outlook itself. Once they enter their credentials, an Compose email window will appear: If the Server Type is set to ' Exchange', users may see a Exchange login window appear when they click on the Send To and then Mail Recipient(Text) buttons when emailing a report or document from within the Dynamics GP 2013 application. If you're using a 32-bit version of Office/Outlook, in the System Preferences window, the Server Type can be set to either MAPI or Exchange. If you're using a 64-bit version of Office/Outlook, in the System Preferences window (Microsoft Dynamics GP > Setup > System Preferences), the Server Type needs to be set to 'Exchange'.Ģ. As mentioned in the System Requirements for Microsoft Dynamics GP 2013 page:ġ. On the machine(s) that Microsoft Dynamics GP and Outlook installed, under Control Panel, and under User Accounts and then when you click on Mail, there should be a mail profile needs to be setup and selected to be used as the default.ī. The resolution to these errors as we've frequently seen is done in two parts:Ī. Unable to send e-mail or select addresses." when users attempt to use the e-mail functionality within Microsoft Dynamics GP.Ĭlick to view this full BLOG article (with screenprints.
Please run Microsoft Outlook and set it as the default mail client." or "Connection to the MAPI server not available.
Regarding the "Either there is no default mail client or the current mail client cannot fulfill the message request. This is from a Microsoft Article (Link at the Bottom)
What this is saying is GP Can't find any code on the machine she's running that says there is an outlook client there. Does she have a local install of Outlook running yet? Has she signed into it?
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